My data failed to sync from my device to the cloud.

Fourth Frontier

Last Update 4 maanden geleden

If the file did not get uploaded due to network issues or for any other reason: 


1. Ensure that your VPN is turned off before proceeding with the manual syncing process (either over Bluetooth or WiFi - Bluetooth is faster)


If the step above doesn't work, please move forward with the rest of the troubleshooting steps:


1. Select “Re-upload Files” under “Settings” and click on the upload icon next to the file name that you would like to upload.


2. The file names are stored in the format YYYYMMDDHHMMSS_email.bin, where the date and time correspond to the time at which you initiated Sync Data.

3. Once completed, wait for 10-15 minutes and the data should be available for viewing on your web dashboard.

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